0 items / £0.00

FAQ

Stockists

www.cottonandgems.com

What forms of payment do you accept?

Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

PayPal
How secure is this store?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.

Wholesale/Press enquiries

Please fill out and submit the contact form with details of any enquiries. Alternatively, you can email clarehynesjewellery@gmail.com

Commissions

I'm happy to work with you to design and make special pieces to suit your individual requirements. Please get in touch using the contact form or email clarehynesjewellery@gmail.com

Delivery times

Once payment is cleared, it usually takes up to 21 days for delivery, as each piece of Clare Hynes jewellery is crafted by hand. Should your order take longer to process, especially during busy periods, we will always let you know. All items are posted by registered post.

Jewellery care

Treat your jewellery with great care by storing it separately to avoid it getting tangled and breaking. Do not expose it to perfume or hairspray as it is likely it will become tarnished due to the chemicals.

Return policy

Any item may be returned within 7 days of receipt, and we will gladly issue a credit note applicable to a future order. The item must be returned in its original, unworn condition and in its original box. Please note that earrings cannot be returned due to hygiene reasons. Credit issued will be of the retail amount (excluding any postage & packaging fees). We are unable to accept any returns for credit from items purchased elsewhere other than from www.clarehynesjewellery.com It is advisable to send items by registered mail and keep your proof of posting as we cannot be responsible for goods lost or damaged in transit. Please email clarehynesjewellery@gmail.com to arrange a return.

Privacy policy

I will never pass on or share any personal information (including name, address, telephone number) to any third parties for your protection.

Repairs

I am happy to make repairs on any items purchased from us. Please use the contact form to arrange this. Alternatively, you can email clarehynesjewellery@gmail.com